Your Goals. Our Commitment.
At Renovo, we build relationships by knowing you and understanding your goals … and it is our belief that if we get those right then everything else will fall into place. With twenty plus years of experience, Renovo understands the neighborhoods investors work in and the need for fast access to capital. We are focused on providing exceptional service while building long-term relationships, and are proud to have over 60 percent of our business come from repeat clients.
Our 10 business-day timeline to close your next deal begins after signing your letter of intent, and from there we’re 100% committed to ensuring your loan closes within 2 weeks (or faster).
What’s more, when you close a rehab loan with Renovo, we deliver construction draws within 48 hours of your request. It’s how we show our commitment to being a nimble partner that helps accelerate your project flow (and cash flow!).
When you work with Renovo, you’re partnering with experts who know the market, appreciate the opportunities and challenges you’ll face, and take the time to understand your goals.
In addition, you’ll gain access to the RENOVO CIRCLE OF SUCCESS™ — our network of realtors, wholesalers, buyer, contractors, and other professional service providers — relationships that can provide you the leverage to move your business forward.
Whether you have a question about an approval, are looking for a referral of a trusted vendor, or need a pay-off, our dedicated team is here for you. Our in-house team respond quickly to your requests, and you’ll never have to dial an anonymous 1-800 number for support.
We have a dedicated team for each project. Most importantly, when we say we’ll do something, we mean it. Our NPS score shows our commitment to the customer experience
What Our Customers Have to Say
The Net Promoter Score (NPS) is a customer loyalty metric used to gauge the loyalty of customer relationships. It serves as an alternative to traditional customer satisfaction research and is based on the response to a single question: How likely is it that you would recommend Renovo Financial to a friend or colleague?
Renovo provides the flexibility to conduct a rehab project with peace of mind knowing that you have funding and a team to support you along the way as the project progresses.
Prompt, friendly service. Willingness to help, answer any questions and make sure I have a complete understanding of the process.
You guys are wonderful to work with! You are always available for questions and the process has really gone smoothly! I have already recommended you to several investors!
Your team was able to make a verbal commitment that your closings can take place in 2 weeks or less and Renovo was able to accomplish this. Working with the team has been a pleasurable experience.
Excellent service, courteous and most of all guides you through the entire loan process. Lot less bureaucratic than the traditional mortgage bankers.
Good job getting this one to the finish line. I know the PFR side of the equation is VERY happy with your dedication (and patience) with our funding partner. Thanks again!
The service part of the process is excellent, You really work with the client to help them stay on schedule and get them the funds when needed, Making that part of the project smooth and painless! The interest rate was too high.
Communication throughout the entire process was clear, unpressured and left me with few questions to ask at the end. The team were always friendly and courteous. The loan was issued on time, as promised!
How Renovo Compares to Other Top Customer Service Companies
- RENOVO FINANCIAL
An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.
RENOVO NPS SCORE
Where Do You Want to Invest?
With a presence in 18 markets, and more on the horizon, Renovo Financial is growing to match the needs of investors.
Chicago (Headquarters), Milwaukee, Detroit, Indianapolis, Cleveland, Cincinnati, Columbus, Philadelphia, Atlanta, Orlando, Tampa, Miami, Austin, San Antonio, Houston, St. Louis, Kansas City
Minneapolis, Nashville, Knoxville, Raleigh, Charlotte, Columbia, Charleston, Orlando, Tampa, Miami