Service - Renovo Financial

A Relentless

Focus On

The Client

Experience

A Customer Service Company that Lends Money

At Renovo, we create long-term relationships by knowing our clients and understanding their goals. Initial conversation guide a solutions development process focused on success and growth. Renovo's lenders then build custom strategies tailored to individual needs. The approach is relationship-based from day one – it's why over two-thirds of our customers repeat business with Renovo.

Bridge to construction or rehab, check. Borrow on both land and new Construction, check. Bridge to Agency, check.
Renovo knows there is no such thing as a prototypical investor, but there are common approaches, objectives and challenges. Renovo adheres to a select few core principals to help investors solve the challenges face.

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SPEED MATTERS.

Renovo is 100% committed to ensuring your loan closes quickly no matter the size or complexity. Our timeline to close accelerates your commercial portfolio growth. It begins after signing your letter of intent and from there we typically close loans within 2 weeks to 30 days (or faster). When you close a loan with Renovo CRE, we deliver construction draws within 48 hours of your request. 

KNOWLEDGE IS CRITICAL.

Our collective knowledge has created a culture of insight and agility which allows us to provide outside‐the‐box solutions, quickly. It's a critical differentiator for a company always working to find a way to say "yes" to the deal. We leverage an incredible network of experts – realtors, contractors, and other professional service providers – to help move businesses forward every day.

SERVICE IS AT OUR CORE.

Whether you have a question about an approval, are looking for a referral of a trusted vendor, or need a pay‐off, our dedicated team is here for you. Our in‐house team responds quickly to your requests, and you'll never have to dial an anonymous 1‐800 number for support. We have a dedicated team for each project. Most importantly, when we say we'll do something, we mean it.

Creating Customer Loyalty

Renovo Financial is committed to supporting the needs of a real estate investor like you through every step of the process – from lending to strategic resources to achieving personal goals. Our approach is why Renovo’s Net Promoter Scores (NPS) rivals companies with incredibly loyal customers.

Net Promoter Score (NPS)

NPS IS FOR RELATIONSHIPS, NOT TRANSACTIONS.

Net Promoter Score®, or NPS® is a management tool that can be used to gauge the loyalty of a firm’s customer relationships and serves as an alternative to traditional customer satisfaction research. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using this proven metric.

 

AT ITS CORE, NPS MEASURES CUSTOMER EXPERIENCE.

The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale. Those who respond with a score of 9 to 10 are called Promoters. Those who respond with a score of 0 to 6 are labeled Detractors, and responses of 7 and 8 are labeled Passives. The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. An NPS can be as low as −100 (every respondent is a “detractor”) or as high as +100 (every respondent is a “promoter”). A positive NPS (i.e., one that is higher than zero) is generally deemed good, and an NPS of +50 is generally deemed excellent.

 

 

Ranking Renovo Against Top Brand-Loyal Companies

Source: http://indexnps.com/companies

  • Tesla 97% 97%
  • Apple 89% 89%
  • RENOVO FINANCIAL 86% 86%
  • Guaranteed Rate 83% 83%
  • Starbucks 77% 77%
  • Harley Davidson 52% 52%

An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.