Service - Renovo Financial

A Relentless

Focus On

The Client

Experience

A Customer Service Company that Lends Money

At Renovo, we create long-term relationships by knowing our clients and understanding their goals. Initial conversation guide a solutions development process focused on success and growth. Renovo's lenders then build custom strategies tailored to individual needs. The approach is relationship-based from day one – it's why over two-thirds of our customers repeat business with Renovo.

Responsive

Our 10 business-day timeline to close your next deal begins after signing your letter of intent, and from there we’re 100% committed to ensuring your loan closes within 2 weeks (or faster).

 

What’s more, when you close a rehab loan with Renovo, we deliver construction draws within 48 hours of your request. It’s how we show our commitment to being a nimble partner that helps accelerate your project flow (and cash flow!).

Insightful

When you work with Renovo, you’re partnering with experts who know the market, appreciate the opportunities and challenges you’ll face, and take the time to understand your goals.

 

In addition, you’ll gain access to the RENOVO CIRCLE OF SUCCESS™ — our network of realtors, wholesalers, buyer, contractors, and other professional service providers — relationships that can provide you the leverage to move your business forward.

Supportive

Whether you have a question about an approval, are looking for a referral of a trusted vendor, or need a pay-off, our dedicated team is here for you. Our in-house team respond quickly to your requests, and you’ll never have to dial an anonymous 1-800 number for support.

 

We have a dedicated team for each project. Most importantly, when we say we’ll do something, we mean it. Our NPS score shows our commitment to the customer experience

Creating Customer Loyalty

Renovo Financial is committed to supporting the needs of a real estate investor like you through every step of the process – from lending to strategic resources to achieving personal goals. Our approach is why Renovo’s Net Promoter Scores (NPS) rivals companies with incredibly loyal customers.

Net Promoter Score (NPS)

NPS IS FOR RELATIONSHIPS, NOT TRANSACTIONS.

Net Promoter Score®, or NPS® is a management tool that can be used to gauge the loyalty of a firm’s customer relationships and serves as an alternative to traditional customer satisfaction research. NPS has been widely adopted with more than two thirds of Fortune 1000 companies using this proven metric.

 

AT ITS CORE, NPS MEASURES CUSTOMER EXPERIENCE.

The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale. Those who respond with a score of 9 to 10 are called Promoters. Those who respond with a score of 0 to 6 are labeled Detractors, and responses of 7 and 8 are labeled Passives. The Net Promoter Score is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. An NPS can be as low as −100 (every respondent is a “detractor”) or as high as +100 (every respondent is a “promoter”). A positive NPS (i.e., one that is higher than zero) is generally deemed good, and an NPS of +50 is generally deemed excellent.

 

 

Ranking Renovo Against Top Brand-Loyal Companies

Source: http://indexnps.com/companies

  • Tesla
  • Apple
  • RENOVO FINANCIAL
  • Amazon
  • Harley Davidson
  • Go Pro
  • Toyota

An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.